Shipping & Returns
At MMFurniture, we aim to get your furniture to you smoothly and transparently. Here’s what you need to know about shipping, returns, and paying your way.
Shipping
Local Delivery
- Gold Coast: Free delivery to ground floor, outdoor only.
- Within 80km of Gilston, QLD 4211: $100 flat rate—if you follow us on Instagram (@mmfurnitureau).
- Details: We’ll drop off to your doorstep or driveway. Need it inside? Let us know—we can discuss options (extra fees may apply).
Interstate Shipping
- Routes: Weekly runs along Australia’s east coast from Sunshine Coast to Melbourne, including Gold Coast, Byron Bay, Newcastle, Sydney, Canberra, and more.
- Cost: Varies by distance and item size—email marty@mmfurniture.com.au (mailto:marty@mmfurniture.com.au) or call 0401 111 464 for a quote.
- Timing: Depends on your location; we’ll confirm after payment.
Pickup Option
- Collect your item from our Nerang, QLD storage by appointment. Pay with cash on collection or pre-pay via bank transfer, Afterpay, or WooPayments.
Shipping Notes
- Full payment is required before delivery or pickup.
- We use trusted carriers for interstate shipping, but delivery is to ground level only unless arranged otherwise.
Returns
Our Policy
- All Sales Are Final: Due to the vintage and pre-owned nature of our furniture (often 30-60+ years old), we don’t accept returns.
- Why? Each piece is unique, and we describe its condition as accurately as possible. What we see as “character” might differ from your view, so please review photos, descriptions, and ask questions before buying.
- Viewing Available: Visit us in Nerang by appointment to see items in person—email or call to schedule.
Damaged in Transit?
- If an item arrives damaged due to shipping, contact us within 48 hours with photos. We’ll work with you and the carrier to resolve it (note: this isn’t a return, but a damage claim).
Payment Options
Pay how you like—full payment due before delivery:
- Cash: On collection at Nerang.
- Bank Transfer: Details provided at checkout.
- WooPayments: Securely pay with credit/debit cards, Apple Pay, Google Pay, or local payment methods via mmfurniture.com.au.
- Afterpay: Buy now, pay later in interest-free installments.
Questions?
Unsure about shipping costs, payments, or anything else? Reach out:
- Email: marty@mmfurniture.com.au
- Phone: 0401 111 464
- Address: Recreation Drive, Nerang, QLD 4211